ServIndy – Privacy Policy

This Privacy Policy describes how Tech G Labs LLC (“Tech G Labs LLC,” “we,” “us,” or “our”) collects, uses, and shares information when you use the ServIndy mobile application, website at servindy.com, and related services (collectively, the “Service”).

ServIndy is a job pairing gateway that connects service and hospitality professionals (for example, bartenders, servers, cooks, security, bands, and related roles) with bars, restaurants, venues, hotels, event companies, and other establishments that are hiring. ServIndy facilitates introductions, communication, and discovery of work opportunities, but does not hire workers, set wages, schedule shifts, process payroll, or act as an employer of record. All hiring decisions and working arrangements are made directly between professionals and establishments.

By creating an account or using ServIndy, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms of Use.

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1. Information We Collect

1.1 Information You Provide to Us

• Account information. When you register, we may collect information such as your email address, phone number, date of birth (or confirmation that you are at least 18), username, password or authentication tokens, and account type (for example, service professional, band, or establishment).
• Profile information – professionals and bands. As a professional or band, you may provide: a profile photo, work history, professional role (e.g., bartender, server, cook, bouncer, band, etc.), skills, certifications and licenses, years of experience, typical rates or compensation preferences, availability (for example, nights/weekends, part-time, full-time, on-call, or gig-based), languages spoken, education, links to social or music profiles (such as Instagram, YouTube, Spotify), videos that showcase your work, your approximate location (such as city or area), and any other information you choose to include in your profile (such as a short bio, hobbies, and preferences).
• Profile information – establishments. As an establishment, you may provide: business name, business type (for example, bar, nightclub, restaurant, food truck, venue, hotel, event company), business location and contact details (such as phone and website), roles you are hiring for (e.g., bartenders, servers, cooks, barbacks, door staff, security, etc.), hiring notes or requirements, typical shifts or schedule needs, pay ranges or compensation descriptions you choose to share, links to your website or social profiles, and any additional details you add to describe your business and hiring needs.
• Content and communications. We process content and metadata generated when you use the Service, including the profiles you view, swipes and “handshakes” or other connection signals you send, saved favorites, job-related interests you express, in-app messages and attachments (such as photos, videos, or links) exchanged with other users, and notes or tags you add about candidates or establishments where such features are available.
• Support and feedback. If you contact us (for example, for support, feedback, or questions), we may collect your name, email address, and any other information you include in your communication.
• Payment-related information. If you purchase subscriptions or paid features (for example, tools offered to establishments or professionals), payments may be processed by app stores (such as Apple) and/or third-party payment processors. We receive limited information related to your transactions (such as receipt identifiers, transaction amounts, and status), but we do not receive or store your full payment card number.

1.2 Information We Collect Automatically

• Device and usage data. We may automatically collect information about the device and software you use to access the Service, such as device type, operating system version, unique device identifiers, app version, language, IP address, and mobile network information.
• Log data. We may record information when you use the Service, including access times, pages/screens viewed, taps and interactions, connection or “handshake” activity, crash reports, and other diagnostic or performance data.
• Approximate location. We may collect approximate location information (for example, derived from your IP address or device settings) to help surface more relevant local connections between professionals and establishments and to detect potential fraud or spam.
• Cookies and similar technologies. Our website and certain parts of the Service may use cookies, local storage, and similar technologies to help operate the Service, remember your settings, and measure engagement.

1.3 Information From Third Parties

• Sign-in providers. If you sign in with a third-party service (such as Apple), we may receive information required to authenticate you (such as identifiers, email, or display name), subject to that provider’s terms and privacy policy.
• Service providers and partners. We may receive limited information about you from analytics providers, security and fraud prevention services, customer support tools, or other vendors helping us operate and improve the Service.
• Advertising platforms. When an establishment uses our optional marketing features, we receive campaign performance and measurement data (such as impressions, reach, clicks, and amount spent) from advertising platforms, including Meta Platforms, Inc. (Facebook and Instagram). See Section 10 (Advertising and Marketing Services) for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and provide the Service. For example, to create and manage your account; build and display your profile; help professionals and establishments discover each other; surface relevant job candidates and opportunities; enable “handshakes,” matches, and in-app messaging; and support other core features of ServIndy’s job pairing gateway.
• To maintain safety and integrity. We use information to detect and prevent spam, fraud, abuse, violations of our Terms, attempts to misuse the Service (including discrimination, harassment, or scams), and other harmful or illegal activity.
• To personalize your experience. We may use profile and usage data to suggest more relevant professionals, establishments, and work opportunities, adjust the ordering of results, and tailor what you see within the app based on your location, preferences, and activity.
• To communicate with you. We may send you service-related emails or notifications, such as account confirmations, security alerts, product updates, and notifications related to messages, handshakes, or other activity on your account.
• To improve the Service. We analyze usage and performance data to understand how the Service is used, diagnose issues, fix bugs, and develop, test, and launch new features or enhancements that support professionals and establishments.
• To support payment and subscription management. We use transaction-related information to manage access to paid features or subscriptions, detect potential payment fraud, and maintain accurate records.
• To comply with legal obligations. We may use your information as required by law, regulation, legal process, or government request, and to enforce our rights and agreements.
• For other purposes with your consent. Where applicable, we may use your information for other purposes that we disclose at the time you provide consent.

3. How We Share Information

We may share your information in the following situations:

3.1 With Other Users

• Information that you choose to include on your profile is visible to other users of the Service. For example, professionals and bands may see establishment profiles (including business name, business type, location, and roles being hired for), and establishments may see professional and band profiles (including profile photos, roles, experience, availability, and other job-related information that you choose to share).
• Messages and other private communications are generally visible only between you and the other users involved, but may be accessed by us as needed for safety, moderation, support, or legal reasons.

3.2 With Our Service Providers

We may share information with trusted third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, push notifications, customer support tools, payment processing support, and security services. These providers are permitted to use your information only as necessary to perform services for us and are required to handle your information in a manner consistent with this Policy.

3.3 For Legal, Safety, and Security Purposes

We may disclose information if we believe in good faith that doing so is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests.
• Protect the rights, property, or safety of Tech G Labs LLC, our users, or the public (including to detect, prevent, or address fraud, security, or technical issues).
• Enforce our Terms of Use or other policies.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to any applicable legal requirements and continued protection consistent with this Privacy Policy.

3.5 With Your Consent

We may share your information with third parties when you consent to or request such sharing.

4. Data Retention

We retain your information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Profile and account information is generally retained while your account is active.
• If you request deletion of your account, we will delete or de-identify your profile information from active systems within a reasonable period, subject to any legal, safety, or operational obligations requiring longer retention (for example, preventing repeat abuse or complying with record-keeping laws).
• Aggregated or de-identified data that cannot reasonably be used to identify you may be retained for analytics, business reporting, and service improvement.

5. Your Choices and Rights

5.1 Account and Profile Controls

• You can access and update certain profile information directly in the app (such as photos, business or professional details, availability, hiring roles, bio, and preferences).
• You may delete individual pieces of content (such as photos or videos where supported), edit your profile, or adjust what information you choose to share.

5.2 Account Deletion

You can request deletion of your account using in-app settings or by contacting us at support@servindy.com. After we process your request, your profile will generally no longer be visible to other users, and we will delete or de-identify your personal information as described in Section 4, subject to any legal or safety obligations that require longer retention.

5.3 Communications Preferences

• You may control certain notifications within the app or your device’s system settings (for example, push notifications about matches, handshakes, or messages).
• If we send you marketing communications by email, you may opt out by following the unsubscribe instructions in those emails. We may still send you non-marketing messages about your account or the Service (for example, security alerts or important service updates).

6. Data Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for any activity under your account. Please notify us promptly if you believe your account has been compromised.

7. International Users

The Service is operated from the United States. If you access or use the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and other countries where our service providers are located, which may have different data protection laws than your home jurisdiction.

8. Children and Minors

ServIndy is intended only for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will take reasonable steps to delete the account and associated information.

If you believe we may have collected information from a child under 18, please contact us at support@servindy.com.

9. Third-Party Services

Our Service may contain links to third-party websites, apps, or services that are not controlled by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party services you use.

10. Advertising and Marketing Services (Meta Platforms Integration)

ServIndy offers optional marketing and advertising features that let establishments promote their business, events, and offerings across third-party advertising platforms, including Meta Platforms, Inc. (“Meta”) — Facebook, Instagram, and related services. These features are used only by establishments that choose to purchase them.

10.1 Information Used to Create Your Advertisements

When an establishment purchases a marketing feature (such as single-event promotion or recurring marketing), we use information from that establishment’s ServIndy account to create and run advertising campaigns on the establishment’s behalf. This may include the business name, profile photos and images, business or event descriptions, your website or ServIndy site link, and your approximate business location (used to reach nearby audiences). This information may be displayed publicly as part of advertisements on Facebook, Instagram, and other Meta surfaces.

10.2 Information We Receive From Meta

When campaigns run, we receive advertising performance and measurement data from Meta — such as impressions, reach, clicks, and amount spent — which we use to manage and optimize campaigns and to show establishments how their promotions are performing.

10.3 Sharing With Meta and Use of Meta Data

To create and manage these campaigns, we share the information described above with Meta through Meta’s advertising interfaces (the Marketing API). Meta processes that information in accordance with its own policies, including the Meta Privacy Policy. We access and use Meta data and platform features only in accordance with the Meta Platform Terms and Developer Policies, and only to operate the advertising features you request. We do not sell Meta data, and we do not use it for any purpose other than providing these advertising services.

10.4 Your Control and Data Deletion

Marketing features are optional and run only for establishments that purchase them. You can stop your advertising at any time by canceling the marketing add-on in the app or by contacting us at support@servindy.com; when a marketing subscription ends, we stop the associated campaigns. To request deletion of information we have used or received in connection with these advertising features (including data obtained from Meta), contact us at support@servindy.com or use the account-deletion options in Section 5.2. We will delete or de-identify such information from our active systems, subject to the retention exceptions described in Section 4.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page and may provide additional notice as required by law (for example, via in-app notice or email).

Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree, you must stop using the Service and may request account deletion.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

Tech G Labs LLC
Email: support@servindy.com
Website: https://servindy.com

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This Privacy Policy is intended to provide a clear summary of our practices. It does not create contractual or legal rights on behalf of any individual, except as required by applicable law.